Refund Policy

• If your order contains items that are printed or embroidered materially different than your final design or on incorrect products, we will reproduce those incorrect pieces for you or issue full or partially refund according to your request.
  
  
• If for any reason we try and are unable to print or embroider those pieces correctly, we will refund you those pieces. Your refund will be issued within 1-2 business days after we receive your item(s).Please note that it may take an additional 5-7 business days for the refund to reflect in your account.

• We are UNABLE TO ACCEPT RETURNS/EXCHANGES ON CUSTOMIZED ORDER (Including Blank Jerseys) unless the products are damaged or defective upon arrival.

Order Cancellation:

Because your personalized items are unique and made just for you, a customization fee per item is included in your purchase price. If you would like to cancel your order, please send us an email with your order number and the reason for cancellation, and we will cancel it if the order has not been put into production.

However, please note that once your order has been submitted, we will immediately begin production on the personalized items. If you would like to cancel your purchase after it has been put into production, your order is subject to a $20 restocking fee per item. 

If the product has already been shipped, all refunds will be credited for the original amount paid, less shipping charges and a $20 restocking fee, except in the case of an incorrect shipment.
If the product has been produced but not yet shipped, all refunds will be credited for the original amount paid, less the $20 restocking fee.

Disclaimers:

• All sales are final after 30 days from receival.
• This is a custom jersey which was not manufactured by or in any manner associated with any professional sports brand, league or manufacturer. Our customized jersey which is independently produced and designed carries no professional sports league designation or brand.
• Please note that we do not accept returns or offer refunds for blank products that have been processed or modified for secondary sale. This policy applies to all items altered from their original condition. We encourage customers to review this policy carefully before making a purchase for modification and resale.
• Higoidea reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

If you have any inquiries regarding cancellations or any of our other policies please contact us here or send an email to support@higoidea.com. You will get a reply within 24 hours from Monday to Friday.